Interactive TV changes

SONIFI Solutions – Interactive TV Change Request Form

Please complete this form if your property is changing name, brand and/or affiliation, ownership, or management.
Select from the following options:*
- Interactive TV Change $500 USD Administrative Processing + Applicable logo, background, and video removal. System transitioned to default or the brand GUI, if established.
- Interactive TV Change + Logo $750 USD (Logo Retail: $500) Savings of $250
- Interactive TV Change + Logo & Background $1,500 USD (Logo & Background Retail: $1,500) Savings of $500
- Account Identification Change Only $250 USD (for Free-To-Guest Only, STAYCAST Only, and/or GIA Only Customers / No changes will be made to the TV display)
Date change effective*
MM slash DD slash YYYY

Although we will make every effort to accommodate short notice changes, it may take 3 to 5 business days to complete the process.
Site or handle ID*
Current hotel name*
New hotel name*
New logo
Max. file size: 29 MB.
Please upload a high resolution PNG or EPS file of your logo.
Hotel adddress*
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code
Phone*
Email address*
Does this name change coincide with an affiliation or brand change?
- Yes
- No
What affiliation or brand will your new name be associated with?*
Is this name change part of a management or ownership change?
- Yes
- No
What is the new management/ownership name?*
What is the name of your legal entity?*
Administrative access email address*
Please list the email address of the individual who should be granted administrative access to any applicable SONIFI System Management tools.
This field is hidden when viewing the form
Hotel message as it will appear on the television (dependent on system type):
Example of custom welcome message – “Welcome to the Corinthain New York”
If custom message is not indicated, the welcome message may appear generic. Example “Welcome to our Hotel.”
Corporate Brand Standards for some hotel guest pay systems may overwrite your custom message.
Are you a SONIFI broadband customer?
- I am a SONIFI Broadband Customer
If selected, a representative will be in touch with you, additional applicable fees may apply for Broadband Internet Name Changes.
Additional comments
By submitting this form to SONIFI solutions, you acknowledge that a fee has been approved to implement changes to your SONIFI solutions system, and you authorize SONIFI Solutions to proceed with the information as indicated above. No additional fees will be applied without your written consent or approval.
Your name*
Title*
You will receive a confirmation message, acknowledging that your request has been received. You will be billed upon completion of this request. For more information please contact SONIFI Solutions at 1-888-563-4363. Thank you.
This name change request represents a cosmetic change to the hotel interactive television system and does not accommodate changes to your SONIFI Solutions broadband/Internet system, PMS vendor or front desk communications; nor does it account for site- or chain-specific programming and/or promotional items that must be altered under their new contractual conditions. This document addresses site specific changes and does not apply to multiple sites. A separate copy of this form must be submitted for each property at which a change is desired.

Frequently Asked Questions

Will the hotel be charged any additional fees?

SONIFI Solutions will contact the hotel if any additional fees are necessary or required. Examples of possible additional fees would include:
– Off hour implementation schedule requirements.
– A hotel needs additional customization applied at the time of a logo change