Service & support

We’re here for our customers 24/7

A SONIFI tech specialist monitors a hotel's equipment health

Full-scale service platform

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Nationwide field service

We have a large team of certified technicians available throughout the U.S. and Canada for on-site installations and maintenance.

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24/7 technical support

Our technical assistance center is staffed by SONIFI employees with multilingual support available any day, any time.

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Proactive issue resolution

Remote monitoring identifies issues and enables proactive resolution before impacting the end-user experience.

Turnkey design-to-delivery service

Professional project management, integrations, installations & maintenance

 

Field service

Survey, install, break-fix

Infrastructure repairs

Optimization, testing, repair

Network connectivity

IP, coax, optical

Outdoor plant work

Horizontal boring, trenching

A SONIFI field technician troubleshoots equipment at a hotel

 

Technology integrations

Hardware, software, cloud

Device management

Compatibility, testing

Distribution

Storage, logistics, fulfillment

Remote technical assistance

24/7, multilingual

Technical assistance center

We’re more than a help desk

SONIFI provides direct-dial access to fully trained experts who can remediate issues remotely and dispatch on-site support.

70+

highly skilled technicians

24/7

support available every day of the year

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call for all your SONIFI products & services

A compilation image showing a SONIFI field technician, a SONIFI service van, and a map of the United States with blue dots indicating where SONIFI field technicians are based

Nationwide support

  • 200+ certified technicians across the U.S. & Canada
  • Efficient & reliable site surveys, installations & maintenance
  • Expertise in coax & IP infrastructures (wired/wireless)
  • Expertise in satellite, cable & IP distribution systems
  • Adept in hospitality, healthcare & commercial environments

On-site technical projects

Hospitality managed services

An illustrative image of SONIFI technical experts talking with hotel staff about managed services, with an overlay of icons representing SONIFI's professional services

SONIFI’s field technicians and support professionals can also assist with multifaceted technology services needed at your property. Our teams have decades of experience successfully completing complex projects on budget, on time, at scale, anywhere in the country.

  • Hotel transitions, including technology migrations for reflagging properties
  • Hardware & equipment updates, integrations & installations
  • IT assessments, technology validations & remediations
  • Distribution logistics, rack builds & device provisioning
  • Professional project management & coordination
  • Site-specific & holistic project scopes of work
Learn More

Looking for support?

Let us know what your property needs, and what questions or concerns you have.

Contact Us